Privacy Policy

Effective Date: March 17, 2026

Important Notice Regarding Text Messaging Data

Betty’s Windows LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information

Name
Email address
Phone number
Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

Website usage patterns and analytics
Cookies and similar technologies

Customer Communication

Records of service requests, quotes, and inquiries
Feedback submissions

2. How We Use Your Information

We use your information to:

Provide and improve our window cleaning and power washing services
Communicate with you regarding service requests, estimates, appointments, and promotions
Enhance website functionality and user experience
Ensure security and prevent fraud
Maintain records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

Messages are only sent after explicit opt-in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

You may cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message
No further messages will be sent unless you opt back in
All opt-out requests are processed within 24 hours

Message Frequency & Content

Message frequency varies based on your interaction with our services
Messages will be directly related to services you have requested
Promotional messages are only sent with explicit consent

Help & Support

Reply "HELP" for assistance
Or contact us at: [your email here]
Customer support is available during normal business hours

Carrier Information

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, and most regional providers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors solely to support services such as customer service or message delivery.

All other use cases exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties. We implement strict safeguards to protect your SMS opt-in data and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information only in the following cases:

Service Providers

Vendors that assist in operations (e.g., scheduling software, payment processors)
SMS providers solely for delivering messages you have consented to receive
All providers are contractually required to maintain confidentiality

Legal Compliance

When required by law or legal process
To respond to valid law enforcement requests
To protect our rights and operations

Business Transfers

In the event of a merger, acquisition, or sale of assets
Your data remains protected under this policy

Important:
Text messaging opt-in data and consent are never shared with third parties except as necessary for message delivery.

5. Data Security

We implement the following safeguards:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication systems
Regular security audits and updates
Employee training on data protection
Breach notification procedures in compliance with applicable laws
Secure backups and disaster recovery systems

While we take reasonable precautions, no system is completely secure, and we cannot guarantee absolute protection.

6. Cookies & Tracking Technologies

We use cookies to:

Analyze website traffic and behavior
Remember user preferences
Improve website performance and usability
Measure effectiveness of marketing efforts

You may disable cookies in your browser settings, though some features may not function properly.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information
Opt out of marketing emails via the unsubscribe link
Opt out of SMS messages by replying "STOP"
Request information about how your data is used
Withdraw consent at any time for future communications
File a complaint with a regulatory authority if applicable

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. This policy applies only to information collected by Betty’s Windows LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be posted on our website with the updated effective date. Significant changes may be communicated via email or website notice.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

Betty’s Windows LLC
Email: betty@bettyswindows.com
Website: www.bettyswindows.com